Privacy Policy

W10 Performance is the trading name of W10 Performance Ltd. This Privacy Policy sets out our privacy practices and how we use your information.

By using our facility and any other W10 Performance services, you unconditionally agree to be bound by this Privacy Policy. Our commitment to protecting the privacy of your personal information may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Any questions regarding our Privacy Policy should be directed to W10 Performance.

We collect your personal information in order to administer your accounts and subscriptions with W10 Performance, process orders, payments or applications submitted by you. Also to administrate or otherwise carry out our obligations in relation to any agreement you have with us including any subscription to our service, verify your identity, anticipate and resolve problems with any services supplied to you.

We need to collect and process personal information about you (including your name, a user name, gender, birth date, and, in connection with your password, an answer to a question that only you would know). We may ask you for this information through our Site, in person via the telephone or when you visit our facility.

W10 Performance will not share your data with any third party other than those utilised to service our business. External partners may be utilised to perform tasks including but not limited to: processing payments, making bookings, marketing, accounting and Membership management – we agree terms with all of our partners to ensure that they all comply with high levels of confidentiality and best practice in privacy and security standards in line with the General Data Protection Regulations 2018.

Third party sites, apps and services

We cannot be responsible for the privacy policies and practices of other websites, apps or services even if you access them using links from our Sites, or during the delivery of our services. We recommend that you check the policy of each site you visit, any apps you use or any third party services that you may register with.

Information about products and services

It is very important to us that we provide you with the highest level of service. In order to help us do this, where you have agreed to receive such information, from time to time we may send you details of products and services that may be of interest to you via email or post. This is only if you opt to receive this information, via informed consent or via demonstrating a legitimate interest in our Club or services, either directly or following a referral.

You can opt out from any promotional or marketing content at any time by clicking the unsubscribe link in an email or by contacting us directly. You may also contact us directly to request information about what data of yours is recorded by us, how it is stored and what it is used for.

Social Media

We operate a ‘no phones’ policy on the Gym floor, with Members and visitors advised to not record or take photographs within the premises. We do occasionally arrange filming or photographs for use on our Social Media or other W10 Performance communications. All due care will be taken to ensure that no one appears in filming or content created by us without expressing consent to be included. If you find you do appear in error, and would like an image or video to be removed from our Social Media channels or communication please email us at info@w10performance.com

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Keeping our records accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time simply contact us. If you have another query relating to your information, please contact us.

Disclosing your information to others

Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime). Our policy is not to sell or share data.

Set up in 2009 by founder Jean-Claude Vacassin (a regular health and fitness contributor to the Daily Telegraph) the W10 Performance gym is located in West London at 202-208 Kensal Road, London W10 5BN. W10’s Gym memberships offer personal training, nutrition advice, yoga, boxing, HITT and other functional fitness classes. They also have physio and sports massage practitioners onsite. They are proud to offer a high level of fitness to residents and local workers in Kensal Rise, Kensal Green, Queens Park, Willesden, Kilburn, Harlesden, Ladbroke Grove, Notting Hill, Kensington and Westbourne Park areas.

 

Find us The Basement, 202-208 Kensal Road, London W10 5BN

Call us on 020 3489 5428